Third Party Application Maintenance (TMA)
Entrust your website maintenance to a specialized agency and focus on your core business.
Technical updates, enhanced security, 24/7 monitoring, and performance optimization , our experts anticipate issues before they impact your operations.
Gain peace of mind, responsiveness, and efficiency with a tailored and proactive support service.
Your website deserves more than approximate solutions: choose true expertise.
Réalisation
Our approach at Esokia: Offering tailored support that aligns with the specific needs of each client:
- Initial Technical Audit: We assess the condition of your website or application to identify risks, areas for improvement, and maintenance priorities.
- Customized TMA Contract: Service level (SLA), response times, task distribution, each contract is defined according to your business requirements.
- Bug Fixes: Our teams act swiftly to resolve any identified bugs or malfunctions.
- Functional Enhancements: We develop and integrate new features based on your objectives (UX, SEO, conversion, security, etc.).
- Ongoing Monitoring and Reporting: You receive a dedicated contact, transparent tracking of completed actions, and continuous improvement recommendations.
What are the different types of maintenance? 
Our IT TMA Methodology: A Four-Step Approach
Step 1 – Service management
- Establishment of a steering and strategic committee
- Implementation of a continuous improvement plan
Step 2 – Tool implementation
- Familiarization with the solution
- Definition of the organizational structure
- Validation of processes
- Setup of remote access and communication tools
Step 3 – Operational execution
- Handling of requests according to defined processes
- Monthly activity reporting
- SLA compliance
- Continuous improvement plan
Step 4 – Reversibility
Ongoing tasks
Knowledge transfer to the target team
Choosing a structured TMA with Esokia not only ensures optimal performance and enhanced security, but also continuous adaptability to technological innovations.
The integration of artificial intelligence solutions enables proactive, predictive, and efficient management of your website maintenance.
Entrust your website to Esokia and benefit from a structured, high-performance, and secure Third-Party Application Maintenance (TMA).
Contact us today to evolve your platform with complete peace of mind.
Esokia remporte le Trophée Tech ESN du magazine
FAQ: Key questions about website maintenance
Popular Questions
It ensures security, performance, and continuous adaptation to user expectations and technological advancements.
Corrective maintenance is essential for quickly resolving technical issues, bugs, or anomalies that occur after a website goes live. It ensures service continuity and user satisfaction by minimizing disruptions.
This proactive maintenance anticipates potential issues by regularly performing updates, security audits, and active monitoring, thus minimizing the risk of major incidents.
Essential for staying competitive, this type of maintenance allows your site to continuously adapt to new technological requirements and user expectations. It ensures ongoing innovation and responsiveness to market changes.
The cost varies based on technical complexity, website size, and the service levels defined in the SLA (Service Level Agreement).
Corrective maintenance addresses existing issues, while evolutionary maintenance adapts the site to new technologies or functional requirements.
Choose an experienced provider like Esokia, with strong references, transparent SLAs, and rigorous reporting processes.
AI enhances proactivity, optimizes performance, and significantly reduces risks through effective predictive maintenance.
While in-house management is possible, outsourcing to an expert like Esokia ensures deep expertise, best practices, and optimal service quality.